Terms and conditions

This Privacy Policy was updated on 8, September 2016.
MYSUN respects your privacy. This Privacy Policy describes the types of information we may collect from you, how we may use that information, how we store it and the steps we take to protect it, the circumstances under which we may disclose or transfer it, and the choices you have regarding submitting and maintaining the information you provide to us. We urge you to read this Privacy Policy, and to become familiar with our privacy practices including updates made and uploaded on the Website www.itsmysun.com/privacypolicy, from time to time. All defined terms or terms that are capitalised shall have the same meaning as ascribed to it under the Terms of Use available at www.itsmysun.com/termsofuse (hereinafter "Terms of Use")


1. By visiting, accessing or using the Website www.itsmysun.com, you shall be deemed to have unconditionally accepted this Privacy Policy read with the Terms of Use which govern the submission and usage of your information on the Website. You agree and confirm that the Privacy Policy may be amended from time to time without prior notice. Please ensure that you periodically update yourself with the current version of the Privacy Policy. Further, your continued access of the Website whether automated or otherwise, will signify your unconditional consent to and acceptance of the Privacy Policy including any modifications made from time to time, if any. This policy does not apply to the privacy practices of companies or organizations that are not owned or controlled by MYSUN. If you disagree with any part of this Privacy Policy (including any amendments made from time to time), please do not use the Website; and discontinue viewing or using this Website immediately.


2. This Privacy Policy shall commence from the date on which you first visit and access the Website, and shall be co-terminus with the Terms of Use.


3.1 It is not necessary for you to provide MYSUN with personal information in order to visit and access the Website or read content that may be available publically on the Website.
3.2 You may be required to submit personal information to: (a) complete the registration and verification process; and (b) avail MYSUN Services and/or services provided by a Partner, as the case may be. It is hereby clarified that for the purposes of this Privacy Policy, the term ‘personal information’ may include information that can be associated with a specific person, and can be used to uniquely identify or contact a person such as name, username, password, phone number, email address, or any such other information as may be determined necessary to be obtained from you by MYSUN from time to time. Provided, however, information regarding the physical attributes of your property, including building type, the details of the existing energy systems on your property, and other information that cannot be used to uniquely identify or contact a User does not, by itself, qualify as personal information.
3.3 In addition to the above, an Unregistered User may choose to use the MYSUNCalculator™ to obtain estimates/outputs and any recommendations related thereto. In such cases, an Unregistered User may also be required to submit certain inputs such as a photographic map or details of address including street address, the details of the city or town, and the pin code. MYSUN may share such information with the Partners or other third parties to deliver or promote the My Sun Services and other services available vide the Website. Please note that MYSUN will not record the name or email address of an Unregistered User unless such Unregistered User subscribes to receive information via electronic mail, or such Unregistered User chooses to become a Registered User, and provides its personal information to MYSUN and/or Partners, as the case may be.
3.4 MYSUN may also employ a third party vendor/service provider to provide payment facility to collect any fees and/or charges payable by you. Any information (including personal information) that you may provide to such third parties shall be governed by their respective privacy policies. We encourage you to read the privacy policy of such third parties and contact the said third parties directly if you wish to learn more about their respective privacy policies and practices. We shall not store any of your financial information, such as your bank routing or account numbers, or your debit or credit card account numbers.


4.1 MYSUN may collect certain information from you, including but not limited to domain name or IP address and other information, which cannot be used to uniquely identify or contact you, and does not, by itself, qualify as personal information. Further, additional non-personal information may be collected from you through the use of “cookies”, and other standard tracking technology such as pixel tags. Such non personal information may be used for the purpose of generating analytics, prepare statistical reports, track the services used, and pages visited by a you.
4.2 MYSUN does not facilitate the merging of personally identifiable information with non-personally identifiable information that is collected unless you have specifically and affirmatively provided MYSUN with your consent to such merger. In the event your personal information cannot be separated from the non-personal information, then it will be treated as personal information. Provided, however, MYSUN shall have the sole discretion to determine whether it is possible to separate the personal information from the non-personal information.


5.1 On and after registration on MYSUN, we may use your information (including personal information) to: (a) maintain, and improve the Website, MYSUN Services and Content provided therein, (b) share your information with Partners; or (c) to develop new services related to the Website.
5.2. MYSUN may also use and analyse your information (including personal information) to run (or authorise third persons to run) statistical research to provide us support for our internal operations, contact you for marketing purposes, and determine the pattern of usage of the Website and any related services provided therein. Your information may be used by MYSUN to customize and tailor your experience on the Website, and to display content (including through emails or other form of communications) that you might be interested in, and to recommend certain MYSUN Services and/or Partners to you. In the event you do not want to be contacted for marketing or promotional purposes and you notify MYSUN in writing then MYSUN shall remove you from the distribution list, if any.
5.3. Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, or other sites linked on the Website. If you access any third party link available through the Website (including third party ad networks), we encourage you to visit the website hosted by such third parties to learn more about their privacy policies and practices. Please also note that the third parties may use cookies, and other technologies to measure the effectiveness of their content, services, and advertisements, and are as such governed policy and practices, and not by this Privacy Policy.
5.4. We store information that we collect through log files, etc. to create a profile of our Users. This shall include but is not limited to log files record, Internet protocol (IP) addresses, browser types, Internet service providers (ISP), referring / exit pages, Website and page sequences, platform type, date / time stamp, and number of clicks, equipment offerings and price quotations you receive and other such non personal information to analyze trends, administer the Website, track a User's movement in the aggregate, and gather broad demographic information for aggregate use. It is hereby clarified that a profile is stored information detailing how individual Users use the Website.


6.1 In addition to the terms contained herein wherein your information may be disclosed to Partners/third parties, we will disclose your personal information only in order to: (a) meet any applicable law, regulation, legal process or enforceable governmental request or comply with a judicial proceeding, a court order or legal process; (b) protect and defend our property rights or safety of our property(ies) and rights; (c) protect the rights, property, and other interests of our Users. or our agents, employees, Partners, or any other entity as may be deemed necessary by MYSUN; (d) to enforce Terms of Use and this Privacy Policy; or (e) detect, prevent, or otherwise address fraud, security, or technical issues as may be deemed necessary by us.
6.2 If you post information to an area of the Website (including discussion forums, blogs etc.) that may be accessed by other Users then you are put to notice that all information including any personal information provided by you therein may be freely reproduced, used, disclosed and distributed by other Users/third parties. You are solely responsible for any information you choose to post in such cases. MYSUN shall not be liable in any manner whatsoever in relation to such information that you disclose and which may be used by third parties.


7. MYSUN will take reasonable security measures to protect your information and maintain confidentiality once we receive such information. However, given the nature of the Internet and the fact that network security measures are not infallible, we cannot guarantee complete security of your information. On registration you may be asked to create a User Id and a password, or alternatively use a system generated User Id and a password. You may be also asked to follow certain verification protocol such as enter an OTP (one time password) sent to you by MYSUN. We recommend that you do not divulge your User Id, password and/or any information, which will enable a third party to access your account. We will not ask you for your password in an unsolicited phone call or in an unsolicited email. Also, remember to sign out of the registered Website, and close your browser window when you have finished your work/session at the Website. This is to ensure that others cannot access your personal information and correspondence when accessing your computer/device.


8. You can modify some of the personal information you have included in your profile, or change your password by logging and accessing your account. Upon coming across any change of personal information, the User may contact MYSUN to correct, update or delete and deactivate our record of your personally identifiable information. Upon your written request, (i) MYSUN will endeavor to make efforts to delete your account and the personal information in your profile; however, it may be impossible to remove your account without some residual information being retained by us (on both our active servers and backup systems).; (ii) MYSUN shall promptly inform Partners, with whom your information has been shared, of your decision to delete your account, however MYSUN shall not be responsible for ensuring that the Partners delete such information and shall not be held liable for any loss or damage suffered by you, either directly or indirectly, on account of Partner’s inability to delete your information. Registered users who wish to close their account should contact us vide the email [email protected].


9.1 Indian laws prohibit any preference, limitation or discrimination based on race, color, religion, sex, national origin, age, handicap or other protected class. MYSUN publishes this policy of compliance with the applicable laws and hereby states that MYSUN does not discriminate on the basis of race, color, national origin, sex, disability, sexual orientation, or age, and refrains from retaliating against any person that files a complaint. This Privacy Policy includes our customers, clients, employees, and members of the general public that may receive, or are eligible to receive or benefit from our services and programs.
9.2 MYSUN has the right, in its sole discretion and without prior notice to you, to immediately remove any posting that discriminates or is any way in violation of any applicable law.


10.1 In the event MYSUN goes through a business transition or transfer, such as merger or acquisition by or with another company or sale of portion of its assets or in the event that MYSUN discontinues its business, you acknowledge the fact that your personal information may form part of the assets transferred, and that any acquirer of MYSUN or its assets may continue to use such personal information as set forth in this Privacy Policy. No obligation upon the directors, shareholders, and other stakeholders of MYSUN would be admissible in such an event and you agree that you shall not bring any action against such parties as described hereinabove upon the occurrence of such an event.
10.2 We, in our sole discretion may change our Privacy Policy from time to time. It is hereby clarified that all updates and amendments shall be notified only via posting of the amended Privacy Policy on Website, and that there shall be no separate notification which shall be provided to you. Please ensure that you periodically update yourself with the current version of the Terms of Use. The updated Privacy Policy will be effective at and from the time MYSUN posts it on the Website. Only in the event, the Privacy Policy changes so materially that your personally identifiable information will be used in a manner completely different from that stated at the time of collection, we will endeavour to contact you by e-mail to give you a choice as to whether or not we may use your information in this different manner. However, you are responsible for ensuring we have a current working e-mail address for you. If the e-mail address you have given us is incorrect or no longer operable, we will have no further obligation to notify you apart from publishing the amended Privacy Policy on the Website. It is further clarified that in the event we have used the email provided to us to send you a notice as required herein, it shall be deemed that we have fulfilled our legal obligation under this provision and that no further action on our part to contact you or send you a notice is required, and that you agree to such changes as have been made unless you respond to us of a different intention within 10 days of such email having been sent by us. It is hereby clarified that what constitutes a ‘material change’ in the Privacy Policy shall be determined by MYSUN at its sole discretion.
10.3 We encourage you to contact us if you have any questions or concerns about the privacy or security of your information. You may submit your questions or concerns about this Privacy Policy, or any other privacy matter, via email sent to [email protected].

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